Across industries, technologies, and organizations, my work focuses on understanding people, improving systems, and creating clarity that drives better outcomes.
Understanding People
Research that uncovers needs, behaviors, motivations, and challenges to help teams design more effective experiences..
Improving Software Deployment UX for AI/ML-Driven Platforms
Keywords: SaaS, AI/ML, Mixed Methods, Product Strategy
Post-Launch Usability Testing for License Plate Recognition Software
Keywords: ALPR, Usability Testing, Workflow Evaluation, Device UX
Validating AI Deployment Bots through Concept and Model Testing
Keywords: AI/ML, Concept Testing, Model Evaluation, UX Metrics
Understanding Systems
Research that examines workflows, processes, and organizational complexity to identify opportunities for improvement.
Streamlining Quote-to-Cash Workflows in Enterprise ERP Systems
Keywords: ERP, Enterprise Systems, Workflows, Journey Mapping
Coming Soon | Designing Seamless Onboarding in Subscription Management Software
Keywords: Subscription Management, CX, Mixed Methods, UX Strategy
Creating Clarity
Research that helps teams align around evidence, make decisions, and move forward with confidence.
Coming Soon | Scaling UX Research with Tools & Ops: Dovetail Rollout Case Study
Keywords: Research Ops, Dovetail, Taxonomy, Synthesis, Team Enablement